Last updated: May 1, 2019
Information You Provide
Visitors who access and browse the Site without registering are “Site Visitors.” In order to utilize some of the Services offered by Gotcare.ca, you must register with Gotcare.ca. All users who register with Gotcare.ca are “Registered Users.”
Regardless of whether you are a Site Visitor or a Registered User, all information that you provide to us when registering, submitting a care request, posting a profile, communicating through the Site, discussing care options over the phone, email, postal mail or otherwise, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all the information you provide about yourself or others.
Information We Automatically Collect
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Site and Services as described in this section below.
When you visit the Site, Gotcare.ca receives the internet protocol (“IP”) address of your computer (or the proxy server you use to access the internet), your computer operating system, the type of web browser you are using, and browser language. If you are using a mobile device, Gotcare.ca may also receive unique device identifiers and other information about your mobile or other device(s), and mobile operating system. We may correlate this information with other information we have about you. We may also automatically collect information related to the ways in which you interact with the Site and the Services, such as referring and exit pages, URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of such views, the amount of time spent on particular pages, the date and time you use the Services, error logs, and other similar information.
We also use Google Analytics to measure Site usage and improve our visitor experience. The relevant data is provided to us by Google in the aggregate (i.e., individual users are not identified) and allows us to better understand our Site audience. The Google Analytics features implemented by us allow us (i) to evaluate and generate reports on certain demographic, behavioral, and interest metrics of users collected by Google, and (ii) to create advertising remarketing audiences and campaigns based on such metrics, which may be segmented into aggregated groups.
Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings form at https://www.google.com/settings/ads.
If you are a Care Worker, you will automatically be enrolled in our Electronic Visit Verification (EVV) program. Gotcare uses EVV to protect our Care Workers to validate where they are while they are working. When you are “clocked in” using our time tracking application, your GPS location is tracked and documented. This allows us to provide proof of where you clocked in/out and any travel during this period. Your GPS location can only be tracked during the time you are working.
How We Use Information
In general, the information we collect is used (1) to improve our Services and enhance your experience with Gotcare.ca, (2) to enable us to provide a safer community for all of our Registered Users, and (3) to help us communicate with you. For example, we may use your information to:
- Register and service your account;
- Include in Care Seeker and Care Worker profiles;
- Contact you in response to questions and solicit feedback and input from you;
- Notify you about new features of the Services, special events, or products, services, and special offers, or other information that we believe will be of interest to you via email, text messages, or other media or networks;
- Administer sweepstakes and contests;
- Connect Care Seekers with Care Workers that appear to meet their needs and preferences;
- Perform analytics and research aimed at improving the accuracy, effectiveness, usability, or popularity of the Services;
- Generate and review reports and data about our user base and usage patterns, including to improve the content and features of the Services or develop new Services;
- Otherwise help protect the safety and integrity of the Site and Gotcare.ca users; and
- Personalize promotional messages or content on the Site, via email or other ads on Gotcare.ca or third party sites.
How We Share Information
In addition to using the information collected by Gotcare.ca for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely. By using our Site or our Services, you agree to allow us to share the information you provide to us in the ways described below.
If you are a Care Seeker or a Care Worker, in order to increase your chances of finding a job or finding the care you need, we share with Site Visitors and Registered Users the information that is included in your care request or profile, aside from your contact information, unless consent is received.
We may display personal testimonials of Registered Users and other endorsements on our Site or in other marketing materials. These testimonials or endorsements may include information such as the Registered User’s first name, first initial of last name, city, and province.
If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Registered Users with whom we believe you have corresponded.
Opting Out & Unsubscribing from Services
You may call us at 1 (888) 819-1244 or email us at firstname.lastname@example.org if you wish to opt out of any of the above or unsubscribing from our Services. Your preferences will take effect immediately upon receipt of your request.
In doing so, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, de-identified information, account recovery, auditing our records, enforcing our rights and obligations under our agreements, or if required by law.
How We Protect Information
We have implemented a variety of administrative, technical, and physical security measures to protect against the unauthorized access, destruction, or alteration of your information. These safeguards vary based on the sensitivity of information that we collect, process, and store and the current state of technology.
If you have any questions or need further information as to the Site or Services provided by Gotcare.ca, or need to notify Gotcare.ca as to any matters relating to the Site or Services please contact us at email@example.com.