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Home care for the
modern world.
Home care for the
modern world.
Gotcare provides a personalized home care experience for case managers and their clients, built for the needs of today.
We provide you with the tools and support you need to navigate your role with greater efficiency, empathy, and control.
Submit a care requestWe know that these are the pieces that make all the difference. But don’t take it from us, here’s what our clients have to say:
Gotcare went out of their way to find us someone with our rather difficult needs from their sizeable database
They're attentive and quick, informative and helpful... i would recommend anyone to Gotcare
Their procedures are so much less complicated than the regular agencies out there.
Your safety is our #1 priority as we work to overcome COVID-19 together
Read MoreWith thousands of support workers in our network,
you can finally rest easy, knowing your client will get care.
Our modern platform supports clients in navigating the complexities of our healthcare system, matches them to an ideal support worker living in their community, empowers them to seamlessly book care appointments without an intermediary, and promotes transparency by tracking usage information in real-time.
I am so impressed with Gotcare. They strive to ensure quality care customized to suit the needs of the client, yet also make the workplace a great company to work for. Hence a happy, productive, caring PSW and a happy, well-attended client.
Gotcare is just what the home care system has needed for a long time. I am ever thankful for them, thank you.
This new approach makes things a lot easier. The PSW's are great and are not job hunting for something else. Gotcare's response time is excellent and the quality of the care is unmatched by any other company.
We’ve got you covered
With the demand of home care on the rise, many Canadians are left unserviced. We know that means overburdened families and overworked case managers.
Our mission is to create a more inclusive and responsive home care model that is built for the way people want and expect today’s services to function. Here’s how we do it.
We’re not your typical home care provider.
Considering how strained our current system already is, we’re going to have to rethink how we approach community health care in order to take care of Canadians of all ages living in diverse geographies.
14% over the age of 65
Aging population trends tell us that a quarter of our population will be over the age of 65 by 2030.
18% over the age of 65
Aging population trends tell us that a quarter of our population will be over the age of 65 by 2030.
25% over the age of 65
Aging population trends tell us that a quarter of our population will be over the age of 65 by 2030.
Inspired by the United Nations’ Sustainable Development Goals, here’s how we’re tackling the systemic challenges of home care:
Better health outcomes
Gotcare increases access to home care by providing a more affordable option to our healthcare system, which means more care for more Canadians. With our unique process and technology, we can deliver care at a rate that is 15-20% less expensive than traditional care models.
We also enable our clients to gain a sense of identity and dignity - which studies have proven are core to good health and well-being. To accomplish this, we collaborate with case managers and family caregivers to build a personalized team for each patient. This creates the conditions needed for client independence and safety at home.
Inspired by the United Nations’ Sustainable Development Goals, here’s how we’re tackling the systemic challenges of home care:
Improving gender equality
Currently, over 90% of unpaid care is performed by women. By increasing access to home care, we reduce the financial, emotional, and physical strain that is put on them.
In addition, over 97% of support workers are women. It is a difficult job that is traditionally low pay with inflexible split shift scheduling, making it difficult for many of them to sustain.
At Gotcare, we're creating better working conditions - offering support workers more flexible work schedules and salaries that are 15% higher than the industry standard.
Inspired by the United Nations’ Sustainable Development Goals, here’s how we’re tackling the systemic challenges of home care:
Creating partnerships
In order to create any sustained change in healthcare, we must collaborate with public and academic organizations. Gotcare is working with various universities and institutions to demonstrate the impact of our platform to clients, families, and support workers.
Policy brief & case study on Gotcare by the University of Toronto
Awarded funding at SheEO Summit for innovative service model
Got Questions? We’ve got answers.
If you don’t see your answer here, please call us at
+1 (888) 819-1244 or send us an email at support@gotcare.ca.
Are your support workers vetted or supervised?
Our team shortlists the best support workers based on the information from the care request. Clients are responsible for reviewing the criminal record check provided, verifying information provided by, and selecting the support worker that they want to work with. We also electronically verify each visit to ensure client and support worker safety.
What’s the difference between a support worker and a PSW?
Our support workers have a variety of backgrounds. Almost 75% of them have a Personal Support Worker (PSW) certificate. They may also be registered as Health Care Aides (HCAs), Registered Nurses, (RNs) or even next door neighbours with no formal training but have a caring spirit and capacity to offer their community.
Do you have support workers with cars?
Yes, many of our support workers are willing to drive your client to take them to appointments, complete errands, or accompany them for community outings.
How much do you charge?
We bill $30.00 to $35 per hour, based on the location, quantum, and complexity of care. We also bill $0.55 per km for care-related travel. (e.g. taking the client to an appointment).
What is your minimum shift?
At Gotcare, we believe in the importance of making home care a viable career for support workers. As a result, we require a minimum of 2 hours per shift.
What if I want a different support worker?
In the event that your client no longer wants to work with the support worker they initially chose, one of our Care Experts will assist your client in finding someone that’s better suited for their needs. To reduce the likelihood of this, we recommend that your client meets each support worker in-person before selecting who they want to work with.
I need someone right away. Can I get a support worker tomorrow?
In some cases, we can provide a support worker on a last minute notice. This depends on the availability of the support networks in your client’s community. Please keep in mind that the normal process of matching a client to a support worker typically takes 2-3 business days.