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After receiving a referral, we assign a Gotcare Clinician (typically an Occupational Therapist and/or a Registered Nurse) to review the details.
Gotcare Plus
For health organizations looking for digital health solutions in the home.
check coverage in your area
“What we have is a haves-and-have-nots situation. [There are] people who do have access to a family doctor and a health team, and then those who have nothing.”– Dr. Tara Kiran
This quote from Dr. Tara Kiran sums up the challenges of health care in Canada.
The country’s health organizations are trying to care for an aging population and rising chronic conditions, but they’re overwhelmed. With sky-high wait lists for family doctors and long-term care facilities, more people end up coming to hospitals when they could be getting care in the home. This also creates a loneliness epidemic: nearly one-third of Canadians are at risk of being socially isolated, which can lead to worse health outcomes.
This is where Gotcare can help.
We bridge the gap between hospital and primary care to community care.
We make it easier for patients/families to self manage their chronic conditions at home by introducing simple-to-use, personalized safety devices and increased access to virtual care. We reduce hospital length of stays, alternate level of care (ALC) days, and increase success rates for in-home treatment programs for people living with complex chronic conditions.
For family doctors
Gotcare increases visibility into how patients are coping in the home for doctors. We improve adoption of health technology in the home as a way of reducing time to care, as well as providing health ambassadors who support your patient with hands-on teaching of technology, virtual care enablement, and care plan adherence.
For hospitals
Gotcare bridges the gap between discharge and community care services being available and implemented, reducing time to care to same day or next day for complex patients to reduce hospital length of stay, alternate level of care (ALC) days and readmission. We improve the patient and their family’s ability to cope and self-manage at home.
Bridging the gap (and time) to care
We know that family doctors and hospital workers have enough on their plate. We make it easy and fast to bring your patients the care they need to age in place or manage their complex condition or disability.
30min
Average response time
0min
Average commute between
care worker and client
0%
Client Satisfaction
Some of our partners
How Gotcare Plus works
We want to make it as simple as possible for you to get your client the support they need to better cope at home. When we receive a care referral here’s the process:
1
GOTCARE CLINICIAN REVIEWS DETAILS
2
CLIENT COMPLETES INTAKE PROTOCOL
Our Clinician contacts the client and completes our intake protocol to identify barriers to them successfully coping at home. We install personalized safety equipment in the home, which can include a variety of remote care monitoring devices.
3
CLIENT CONNECTS WITH A LOCAL HEALTH AMBASSADOR
If there is inadequate existing home supports, Gotcare matches the client to a local Health Ambassador who can care for their unique needs and shares their cultural background, so that they feel taken care of when they return to their home.
4
CLIENT BEGINS SELF-MANAGED CARE
Through the client’s personalized safety device, they can receive daily reminders about their own care that may include information about a medical appointment, wellness check, exercise support, nutrition or medication, and falls risk support to help them self manage in the home.
5
HEALTH AMBASSADOR BEGINS IN-HOME VISITS
The client receives routine in-home visits from our Health Ambassador and virtual visits from our Clinician, as needed. They work as an integrated team to monitor the client’s status.
6
HEALTH PROVIDERS CREATE PERSONALIZED CARE PLAN
Gotcare collaborates with their discharge planner, primary care team, specialists, home care support and social services in order to create a personalized and precise care plan that has positive impact for the client and sustains them at home.
7
HEALTH PROVIDERS SET UP CLIENT FOR CONTINUED CARE
Together, we ensure the client is successfully coping at home and can remain in their home independently for longer.
Success Story
Women’s College Hospital, Home Visiting Program
The Issue
Women College Hospital’s Home Visiting Program wanted to bridge the gap between primary care and community services. They noticed that older residents were socially isolated, and therefore not getting the care they required to stay healthy.
The Solution
Gotcare’s In The Community (ITC): Health Ambassador program was developed as an innovative health care solution that aimed to provide support at home through a combination of in-home visits by a health ambassador, health monitoring, virtual care with a nurse, and ongoing interventions addressing social isolation.
The Implementation
The program offered routine check-ins or measurements (e.g., blood pressure), support with a care plan, technology teaching, and access to a virtual nurse through a personalized Gotcare safety device.
While visiting clients, the Health Ambassador would make notes based on the visit and client’s wellbeing. Any health deterioration or symptom exacerbation would then be flagged by Gotcare’s AI-enabled Community Dashboard, which is nurse monitored, and would prompt a virtual visit. The nurse would then compile those notes, along with her own experiences with the clients during virtual sessions, and send them to the family doctor, at a frequency requested and agreed upon by the referring physician or case manager.
The Results
87%
clients who participated in the program indicated that the ITC program helped improve their quality of life.
93%
of clients agreed that the ITC program helped them feel less alone.
60%
of clients indicated that the services provided by the program helped them avoid an unnecessary visit to the emergency department, whereas
63%
of clients indicated that the program helped them avoid an unnecessary visit with their family doctor.
“Nearly all Canadians want to age at home. As people age, it becomes more difficult to make it to their doctor’s office or participate in activities that promote health. A health ambassador is simply a flexible prescription for a supportive human — who can help the participant with anything from getting to doctor’s visits, care needs to avoid emergency room visits, all the way to social connection and meaningful activity.”